We are here to help

Because everyone needs a hand every once in a while

Support

Need help? Shoot us an e-mail!

cloudsupport@telestream.net

You can also call us at

+1 (866) 233 3187

Standard Support includes phone support between 9:00 AM -5:30 PM CEST and email support with 1-day response time.

Platinum Support is paid option that can by enabled upon customer’s request and includes:
  • 1 hour response time guarantee for P0 and P1 level cases
  • web widget to submit support tickets
Pricing: greater of $100 or 22% of monthly total (subscription and overages).
  • P0 – critical: platform is down or seriously impacted, API is not accessible
  • P1 – major: platform is partially or moderately impacted, API access and performance is limited

Contact us

Sales inquiries, general comments or questions

cloudsupport@telestream.net